Terms and Conditions
General
- All prices are quoted in U. S. Dollars.
- Prices are subject to change without notice.
- All prices, terms and quotes are binding when approved in writing.
- Written quotes expire thirty (30) calendar days from date of issuance.
- Title to all goods transfers to the buyer at the FOB point.
- All sales are final. We will not accept returns.
- Invoices for items that are drop shipped from other plants will be mailed from Wet Dog Glass, LLC.
- Unless otherwise expressly agreed, Wet Dog Glass, LLC may make delivery in one or more installments with each installment being treated as a separate agreement. * * * Individual items from a single purchase order may be drop shipped from multiple suppliers.
Payment
- The buyer agrees to pay each invoice due according to its terms. Payments should be made to: Wet Dog Glass, LLC, P.O. Box 96, Star, NC 27356 USA.
- Checks: Personal and company checks must be drawn on a US bank and payable in US funds. A $20.00 fee will be charged for returned checks.
- Credit card: We accept MasterCard, Visa and American Express.
- International Payment: We request pre-payment in full US bank money order or wire transfer. (See International Orders below). A $25.00 fee applies.
- Any taxes duties, VAT or tariffs imposed with sale of products which Wet Dog Glass, LLC either pays or must collect at any time, shall be added to and paid as part of the purchase price.
- NET 30 terms require that payment be received by Wet Dog Glass, LLC within 30 days from ship date, which is noted as invoice date.
- Extensions of credit for over 30 days are subject to a 2% per month finance charge, which will be added to the total overdue. Any unpaid finance charges will be added to the next invoice.
- All orders shipped to North Carolina addresses are charged applicable NC sales tax rate plus respective county sales tax.
International Orders
- Orders may be placed by telephone, Mail, Fax or e-mail.
- Wet Dog Glass, LLC will confirm order receipt to buyer immediately. If a confirmation order receipt is not received buyer should resubmit the order to Wet Dog Glass, LLC to insure processing of the order. Wet Dog Glass, LLC will calculate and forward the subtotal of the merchandise and comparison shipping charges. Buyer should then choose the preferred means of shipping, add shipping costs to the subtotal of estimate and notify Wet Dog Glass, LLC by phone, fax, or e-mail, regarding preferred shipping and chosen method of payment.
- Wet Dog Glass, LLC requires prepayment in full at time of ordering unless other terms have been approved by Wet Dog Glass, LLC.
Shipping
- USA and Canada: Most items made by Wet Dog Glass, LLC are of irregular size and weighty so motor freight is the likely method of shipping. Otherwise we will use Ground shipping via UPS (United Parcel Service) or Federal Express. All shipping, insurance and related charges will be paid by the buyer.
- Crating fees will be applied when special crating is required.
- Delivery dates mentioned in any agreement are approximate. Wet Dog Glass, LLC is not liable to buyer due to failure to deliver on any particular date or dates.
- Wet Dog Glass, LLC will provide its best estimate on production lead-time and shipment dates.
- Reports of damaged goods or shortages should be made to Wet Dog Glass, LLC upon receipt of goods or within 2 days of receipt of goods. If merchandise is damaged as a result of shipper’s mishandling, notify shipper immediately and retain all packing material for inspection by carrier. Wet Dog Glass, LLC will respond as quickly as possible to remedy the situation. Credit to buyer’s account will be only after receipt of the approved damage claim from the carrier.
Production Scheduling and Customer Order Cancellations
- The majority of what Wet Dog Glass, LLC sells is made to order. Production lead times are usually a minimum of three weeks.
- A minimum cancellation charge of 15% of order may be applied to any order cancelled forty-eight hours following receipt of order.
Service
- Unless otherwise noted herein, the cost of the equipment does not include service or installation.
- All services performed by the Company are subject to purchaser’s payment of the Company’s prevailing charges plus necessary travel and living expenses.
- Wet Dog Glass technicians are not licensed electricians or plumbers and will not perform any duties that require professional licensing. Customer is responsible for hiring and expense of any licensed professional to connect/wire Wet Dog Glass systems or components to utilities.
- Wet Dog Glass offers technical support via phone and on-site for a fee, call for rates. Technical support does not include duties which require professional licensing.