Wet Dog Glass

Services

Consulting/Technical Support

Wet Dog Glass services include phone support, ideation, research, and engineering.

Standard Rate
Hourly WDG Office Rate: $90

• 2-hour/$180 minimum, per appointment

On-Site Day Rate: $600/8 hour day, $750/10 hour day

• 4-hour/$300 minimum for travel appointments within 2 hour distance of Wet Dog Glass office
• Additional hours billed at $75/hour per day
  Additional fees and charges may apply (see below).

Weekend, Holiday and After Hours Rates
Hourly WDG Office Rate: $120

• 2-hour/$240 minimum, per appointment
• 4-hour/$480 minimum for travel appointments within 4 hour distance of Wet Dog Glass office

On-Site Day Rate: $960/8 hour day, $1200/10 hour day

• 4-hour/$480 minimum for travel appointments within 2 hour distance of Wet Dog Glass office
• Additional hours billed at $120/hour per day
  These rates apply to any appointment scheduled outside normal operating hours. These rates do not apply to scheduled appointments that begin before 5pm and run late.
  Additional fees and charges may apply (see below).

Phone Support
No charge for the first 15 minutes for clients in good standing; $30 per each 15-minute increment thereafter.
Phone support fee waived if call results in on-site appointment.
All times are rounded to nearest quarter hour.

Additional Fees and Charges
Rush Fee: $120, applies to same day appointments (less than 24 hours notice)
Cancellation Fee: $120, applies to appointments canceled with less than 24 hours notice.

Travel Fee: Applies to areas outside 25-mile radius from base of operations.

• Travel time is billed at half the hourly rate.
• All travel expenses are billed at cost. Such expenses include air fare, mileage reimbursement, vehicle rental, accommodations and meals.

Miscellaneous Fees: Additional off-site charges may apply for research, equipment purchases, manufacturer technical support calls and other related support activities.
Miscellaneous charges will not be applied to invoice without prior discussion with client.

Studio Design

About Glass Studios

What is a glass studio? A glass studio is a workspace designed and arranged to produce hand-blown, hand-sculpted, ladle cast, kiln cast, fused, flame-worked, cut, ground, polished, glued, enameled, painted, etched, bombarded and stained glass. These processes are not mutually exclusive and are often combined. Items can range from one-off unique art pieces to production line items and/or anything in between. Most glass craftspeople tend to call a hot glass studio a “hot shop”. There are also “warm glass studios” or “kiln shops” in which fusing, slumping and bending processes are performed.

In a “cold shop” there are machines such as lapidary wheels, belt sanders, and lathes for cutting, grinding, engraving, faceting and finishing glass pieces. Our primary focus has been on hot shops, and each year we have added a product or two that support other studios. We frequently supply entire facilities to support the complete range of glass working techniques by working with other vendors who we feel offer high quality products and services. Hot shops come in many shapes and sizes. Different shops serve different purposes. For example, a small hot shop might be used by a single craftsperson to produce ornaments, paperweights, stemware or other small items. The space and equipment required would be minimal compared to a larger studio where sales volume is high enough to require 3 or 4 craftspeople to work full time.

Some hot glass businesses employ 20 people or more and require shipping and receiving areas, larger storage areas for raw and finished materials, as well as more equipment. Many studios function solely as educational facilities where 80 or more students might use the facility for as little as 3 hours per week. Some studios exist only to produce glasses of different colors to be sold as raw materials in the form of cullet rods, sheets, or frit for other studios to use in their processes. Several museums have hot glass studios for the education of the general public, where professionals perform demonstrations hourly. Each year more studios are built with the objective of renting studio time to enthusiasts and professionals who are starting or already running their own small businesses, but who either are not financially prepared to or simple not interested in owning their own glass studio.

It is important that the proprietor have a clear idea of the function of the studio so that space, equipment, and layout decisions can all be made appropriately. A typical hot glass studio has a communal furnace that melts raw material so that it can be gathered, ladled or poured to make the final product. Normally the studio will have one or more glory holes for reheating and one or more annealing oven to prevent the glass from developing and/or to relieve it from stress or thermal shock as it cools down to room temperature.

The typical glass studio will have a least one bench per glory hole, along with a yoke to support the weight of the pipe while reheating in the glory hole. Heat shields keep the glass blower from receiving the brunt of the heat from the glory hole, and generally make the job more comfortable. Most hot glass studios also have cold shops used for surface decoration or finish work. There are many more accessories that you will find in our catalog along with the description of the function of each. As fuel costs rise, more emphasis is put on efficiency. Efficiency is a philosophy. It is a problem with countless solutions. Efficiency involves not only the equipment selected, but the use of the equipment and space by the operator. We try to do our part by both developing and offering new products and by education our customers, encouraging you to be actively aware of the issue. Look for items such as variable speed blowers, heat exchangers (recuperators) and double glory holes. The more equipment a studio needs to fulfill its function, the more space it needs. A properly selected studio space will have appropriate gas and electric volume availability, appropriate ventilation, storage space, cold shop space, drainage and zoning. As you read through the pages of our catalog, you will find many helpful, clarifying notes that will give you a thorough understanding of what is involved in the development and operation of a glass studio.

Studio Tips

Terms and Conditions

Complete Terms and Conditions
GENERAL

• All orders shall be subject to the approval and acceptance of Wet Dog Glass, hereinafter referred to as the Company, at its office in Star, NC. Purchaser must express in writing to the Company any objection Purchaser has to the terms and conditions contained herein within five (5) days of receipt of this document, otherwise assent to the terms and conditions herein shall be conclusively presumed. All Company quotations or proposals, all acceptances of Purchaser’s orders, and all sales by the Company are expressly limited to, and expressly made conditional upon, the Purchaser’s acceptance and assent to the Standard Terms and Conditions of Sale as set forth herein, notwithstanding receipt of, or acknowledgment of, the Purchaser’s order form or specifications containing additional or different provisions, or conflicting oral representations by any agent or employee of the Company. No waiver, change or modification of any terms or conditions on the face or reverse hereof shall be binding on the Company unless made in writing and signed by an officer of the Company.

PRICES AND TERMS

• All prices are subject to change without notice. Quotations are subject to changes after a period of 30 days. Prepayment in full required on orders valued below $50,000, unless agreement made otherwise. Any order valued at $50,000 or more for non-standard material shall be subject to progress payment terms. Net 30 terms are subject to approved credit. Any order originating outside the contiguous United States, Alaska, Hawaii, or Canada may be subject to an Irrevocable Letter of Credit confirmed by a U.S. Bank or a sight draft. If, at Purchaser’s option, completion of manufacturing is delayed beyond 180 days after receipt of an order, starting on that date a price escalation of 1% per month of the gross order amount will apply. Further, if at the Purchaser’s option, shipment of an order is delayed more than ten days after completion of manufacturing, Purchaser will be invoiced at that date and will be responsible for any storage or other costs involved. The Company reserves the right to ship equipment and invoice for same even though minor components are backordered, if the missing items are late due to circumstances beyond the Company’s control and said components will not prohibit initial installation work by the Purchaser. A finance charge at a rate of 2% per month (annual percentage of 24%), or the maximum allowable rate, whichever is less, will be added to unpaid invoices over 30 days old; said interest shall relate back and commence from the date of invoice.

PERFORMANCE GUARANTEE

• The Company guarantees to the original purchaser that the equipment of its manufacture will perform at rated parameters as stated only when (1) properly installed, connected, started, operated and maintained in accordance with Company Instruction(s), and/or Information Guide(s), as revised from time to time, and (2) used for the applications specified and (3) used in the environments as specified or as limited. If equipment is part of a greater system, the Company accepts responsibility only for the equipment manufactured by it, and only when Purchaser complies with the restrictions herein. The Company shall not be responsible nor liable for any claims and/or losses, either direct, incidental, consequential, punitive or otherwise arising out of the selection of its products to fulfill the requirements of any plans and specifications not prepared or approved by the Company. Due to the nature of fuel fired equipment, its controls and accessories, there will always exist an explosion and fire hazard. To minimize such hazards, this equipment must be installed, operated, and maintained in accordance with the appropriate instruction(s) and/or information guide(s), as revised from time to time. Purchasers of the Company’s equipment waive subrogation on all items covered under their own or other insurance.

LIMITED WARRANTY ON THE EQUIPMENT ITSELF

• The Company, for a period of one year from shipment, warrants each product or system of its own manufacture, with the exception of burner blocks and other refractory materials (which the Company does not warrant), to the original purchaser to be free from defects in material and workmanship under normal use, service and maintenance. Normal use, service and maintenance means: a. Not in excess of the maximum temperatures, volumes or other parameters specified in the Company’s Product Bulletins, Specification Sheets, and/or quotation(s). b. Using only fuels specified in the Company’s Product Bulletins, Specification Sheets, and/or quotations. c. Operation and maintenance in compliance with the appropriate Instructions and/or Information Guides. Products or goods not of Company manufacture supplied in piece, or as components to a system designed or sold by the Company, are not covered by this warranty other than any adjustment or warranty obtained from the manufacturer of that component or product to the extent that such adjustment or assignment of warranty is not prohibited. This warranty does not apply to damage caused by any or all of the following circumstances or conditions: a. Freight damage, as Purchaser’s remedy for any such damage shall be from the carrier. b. Parts and/or accessories or components not obtained from or approved by the Company. c. Any consequential or incidental damage arising from the use of the product, system or other goods manufactured or sold by the Company. d. Misapplication, misuse, abuse, and failure to follow the Product Instruction Sheets and/or Information Guides. The sole and exclusive remedy under this warranty for any claim of damage in connection with the sale or furnishing of materials by Company shall be limited to the repair or replacement, without charge for labor or materials, of any parts found upon examination by the Company to have been defective, and shall not include field erection costs, if any, involved in the exchange. The remedy shall be conditioned upon receipt of written notice by the Company of any alleged defects promptly after discovery thereof within the warranty period, and shall not be deemed to have failed of its essential purpose so long as Company is willing to repair or replace any defective parts or materials. Generally, consent for the return of items to Company, if given, will be upon the condition that the purchaser assumes and prepays all carrier charges. This warranty is exclusive. The Company expressly disclaims any and all other warranties, whether express or implied, including any implied warranty or merchantability or fitness for a particular purpose. No person, including any dealer or representative of the Company, is authorized to make any representations concerning the Company products or systems on behalf of the Company or to assume for the Company any obligations beyond those contained in this warranty. The Company reserves the right to make design and other changes, modifications or improvements upon its products or systems, without any obligation to install same on any previously sold or delivered products or systems.

LIMITATION OF LIABILITY

• It is expressly agreed that the Companys liability is limited as stated herein. If the Company should be found liable to anyone in any theory (except any express warranty where the remedy is set forth in this document) for loss, harm, or damage, the liability of the Company shall be limited to the lesser of the actual loss, harm, or damage, or the original purchase price of the involved equipment, system or service when sold (or when service performed) by the Company to its Purchaser. This liability is exclusive and regardless of cause or origin resulting directly or indirectly to person or property from: a. The performance or non-performance of any obligation set forth in this warranty; b. Any agreement, oral or written, including specifications, between the Company and the Purchaser. c. Negligence, active, passive or otherwise, of the Company or any of its agents, employees, or independent contractors. d. Breach of any judicially imposed warranty or covenant and, e. Misrepresentation or strict liability involvement. Purchaser shall indemnify and hold the Company harmless against any and all debts, obligations, costs and damages, including attorneys’ fees, rising from any claims or causes of action, whether in law or equity, or arising in contract, tort or otherwise, which may be asserted against the Company by any person or entity not a party to this Agreement, resulting from the subsequent sale by Purchaser or the reinstallation by Purchaser, use, repair, maintenance or decision to purchase the goods and materials described herein, provided, however that this indemnity and hold harmless provision shall not apply to the Companys own acts of willful misconduct in the initial production thereof.

DELIVERY

• The quoted time of delivery is understood to be from date of receipt of all necessary information including Purchaser’s approval, if applicable. Any delay in delivery of any installment shall not relieve purchaser of its obligation to accept remaining deliveries. The Company shall not be liable for damages or for cancellation of the contract as a result of any delay due to any cause beyond the Company’s reasonable control including, but not limited to, act of God, act of the purchaser, embargo, or other governmental acts, regulations or requirements, fire, accident, labor disputes, war, civil insurrection or riot, delay in transportation, or the inability to obtain necessary labor, materials, or manufacturing facilities. In the event of any such delay, the date of delivery may be extended for a period equal to the time lost by reason of the delay. All shipments, unless otherwise specified, shall be FOB shipping point (dock) and the Purchaser assumes responsibility for damage or loss in transit. Inspection of products shall occur at the Company’s place of business, conducted by Purchaser’s authorized representative. It is agreed that the Purchaser shall notify the Company of any shortage within fifteen (15) days from receipt of the material. In the event of loss or damage incurred in transit, claims for parts broken or lost in shipment are to be filed with the transportation company by the Purchaser. Purchaser bears the risk of loss during transit.

PACKAGING

• All list prices representing products manufactured by the Company are subject to addition of crating fees.

CANCELLATION OF ORDERS

• If, for any reason, the purchaser desires to cancel an order, such cancellation shall only be with the consent of the Company, and then only after payment is made to the Company in cash of the following cancellation charges: (i) 15% of the purchase price for any order cancelled before orders for materials are placed by Company; (ii) 50% of the purchase price for any order cancelled after orders for materials are placed by Company and before Company begins any fabrication of Product to fill such order; (iii) 100% of the purchase price for any order cancelled after Company begins such fabrication.

RETURNS AND RESTOCKING CHARGES

• Because most of the Equipment sold by the Company is made to order, Equipment may be returned only upon prior written authorization of the Company. Generally, consent, if given, will be upon the condition the purchaser assumes all carrier charges, responsibility for damages in transit, and a restocking charge, and then only if the so authorized material is in new and unused condition and returned within one year from the original date of shipment. The credit will be based on the original invoice price or the current price, whichever is lower, less the applicable restocking charge.

SERVICE

• Unless otherwise noted herein, the cost of the equipment does not include service or installation. All services performed by the Company are subject to purchaser’s payment of the Company’s prevailing charges plus necessary travel and living expenses. Wet Dog Glass technicians are not licensed electricians or plumbers and will not perform any duties that require professional licensing. Customer is responsible for hiring and expense of any licensed professional to connect/wire Wet Dog Glass systems or components to utilities. Wet Dog Glass offers technical support via phone and on-site for a fee, call for rates. Technical support does not include duties which require professional licensing.

TAXES

• Any tax or taxes that may be imposed upon the goods that are the subject of this sale, or upon the sale or delivery shall be added to and become a part of the contract price.

GOVERNING LAW

• The terms of this agreement shall be construed in accordance with the laws of the State of North Carolina and venue for all disputes shall be in Montgomery County, NC.

Scope of Work

WDG Typical Scope

General

Prior to arrival of Wet Dog Glass, LLC personnel, the following must be performed by Customer’s qualified contractors.

• Document any visible shifting or damage of or to boxes or equipment via photographs and written description. Remove all large equipment from pallets.
• Set all equipment in place per CAD layout drawings/ customer preference.
• Connect line power to all electric control panels including gas driven equipment requiring electric service.
• Provide gas service to all combustion equipment at specified pressure.
• Where applicable, mount remote control panels on walls at Customer’s preferred height from finished floor.
• Run conduit and cables between remote control panels, where applicable, between control panels and back junction box of annealing ovens.
• Where applicable, route and connect remote mounted control panels Class 2 signal wire to thermocouple probes on annealing ovens and furnaces (two class 2 harnesses per unit). Class 2 Type K thermocouple extension wires are available at current pricing through Wet Dog Glass, LLC.

Furnace

• This piece of equipment either arrives 95% complete or about 50% complete depending on weight load or dimensional restrictions. Final assembly is performed by Wet Dog Glass, LLC on site. If shipped 95% complete, then final assembly includes leveling, installing recuperator, combustion air piping, and assorted small tasks. This usually takes 1-1.5 eight hour days with two Wet Dog Glass, LLC technicians. If shipped 50% complete, assembly requires cutting and laying bricks, setting cast refractory components, assembling steel structure, insulating, piping, and wiring proprietary components. This typically requires 4 days with three technicians.
• Operation and training. Furnace will be turned on by Wet Dog Glass, LLC personnel and programmed to achieve working temperature in 4-6 days. Wet Dog Glass, LLC will be responsible for confirming proper tuning after furnace is up to temperature. Training will instruct customer to safely bring the furnace up to temperature from a cold start, charge the furnace with batch glass or cullet glass, restart from a power failure and turndown for maintenance.

The following must be performed by customer if qualified or Customer’s qualified contractors.

• Completed hood and ventilation system- Prior to arrival of Wet Dog Glass, LLC personnel.
• Gas line capable of providing in branch capacity the max fuel input at required pressure- Prior to arrival of Wet Dog Glass, LLC personnel.
• Final gas connections of melting furnace. Connections must be made within 24 hours notice after the final assembly is completed.
• Electrical service. If control panel is mounted remotely, conduits connecting pull box located on or near furnace (usually behind furnace). The furnace requires two 1/2” conduits and one 3/4“conduit. Conduits cannot be combined. Power to furnace provided thru furnace control panel.
• Furnace controls: Installation of furnace control panel must be done by customer’s qualified electrician. Wet Dog Glass, LLC. is not responsible for remotely mounting or terminating power in control panel. Installation should take place prior to installation of furnace. Customer must select location and give electrician mounting height instructions. Panel must be mounted with clear sight to furnace door. Panel should be mounted with power terminated in panel and conduits run to junction box before installation of furnace. Where desired or specified, customer will provide and terminate interlocks for ventilation system, combustion air fan starter contacts, and building fire safety system.
• If remote control panel is used, local contractor must supply 120VAC and 2) CAT5e Ethernet cables connecting remote panel to junction box.
• If furnace ships 50% complete, Customer must have water, water-fed diamond saw with 14” diameter x 1” arbor blade capacity, a wheel barrow, and either a forklift or a chain hoist and pallet jack available on site. All furnace components and materials will be drop-shipped to Customer’s location and must be received and set in or near designated location of the furnace.

Glory holes
Installation: Glory holes are typically pre-tested and delivered ready for installation. Installation will involve connection to gas line, connection to electrical supply, and if necessary connection to combustion air line. Equipment can be installed without Wet Dog Glass personnel onsite.

Provided by Customer
Complete hood and ventilation system.
A gas line capable of providing branch capacity, the max fuel input at required pressure.
An electrical connection to branch circuit.
Connection to gas supply.

Garage
Installation: Garages will be pre-tested and delivered ready for installation. Installation will involve connection to gas line. Equipment can be installed without Wet Dog Glass personnel onsite.

Provided by Customer
Gas supply connection via low pressure flexible has hose. (Code may not permit this equipment to be on wheels and movable in which case it will be hard piped).

Annealers
Annealers are tested and delivered ready for installation. Installation will involve connection to electrical supply via standard plug. Equipment can be installed without Wet Dog Glass personnel onsite.

Additional Unexpected Charges

• If there are any delays in the project that cause Wet Dog Glass, LLC to have to postpone and reschedule ship date or store goods for more than one month after agreed ship date, additional reimbursement and storage charges may apply.
• Wet Dog Glass LLC. personnel are experts in the field of combustion and control systems, but they are not licensed plumbers or electricians. Therefore Customer is responsible for any additional fees for those persons qualified to sign off on the job. If the furnace start-up is delayed or canceled due to customer’s negligence in arranging necessary appointments and inspections, Customer will pay additional fees to have Wet Dog Glass personnel return or for technical support over the phone that involves initial start-up, tuning and training.